{"id":14,"date":"2022-08-02T19:35:42","date_gmt":"2022-08-02T19:35:42","guid":{"rendered":"https:\/\/imitone.com\/blog\/?p=14"},"modified":"2023-09-13T23:51:57","modified_gmt":"2023-09-13T23:51:57","slug":"how-to-submit-imitone-audio-samples-for-troubleshooting","status":"publish","type":"post","link":"https:\/\/imitone.com\/blog\/index.php\/2022\/08\/02\/how-to-submit-imitone-audio-samples-for-troubleshooting\/","title":{"rendered":"troubleshooting: sending us audio samples"},"content":{"rendered":"\n

If imitone isn’t working the way you expect, even after following the advice in the manual<\/a>, you can send us an audio sample.<\/p>\n\n\n\n

Use these steps to make a sample inside imitone<\/em>, so that we can identify the exact cause of the problem.<\/p>\n\n\n\n

Step 1: identify the problem<\/h5>\n\n\n\n

Make sure you are using the latest version of imitone<\/a>.<\/p>\n\n\n\n

imitone isn’t doing what you want, right?  You’ll need to show us the problem — so get a feel for what makes it happen.<\/p>\n\n\n\n

Your sample should show you doing your best to get your idea across, and imitone messing up.
You shouldn’t perform in a deliberately bad way or intentionally pick bad settings to make the problem more obvious.<\/p>\n\n\n\n

Once you have a good idea how to show us the problem, proceed to step 2.<\/p>\n\n\n\n

Step 2: make the recording<\/h5>\n\n\n\n

imitone records audio when you press and HOLD the C key.  The word [RECORD] will flash in the title bar while imitone is recording:<\/p>\n\n\n

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[RECORD] will flash, as shown here.<\/figcaption><\/figure>\n<\/div>\n\n\n

While still HOLDING the C key, perform .
You can record for up to 30 seconds, but we recommend keeping it under 15 or so.
When you’re done, let go of the C key.<\/p>\n\n\n\n

You can now press the R key to replay your recording inside imitone.  The word [REPLAY] will flash:<\/p>\n\n\n

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[REPLAY] will flash, as shown here.<\/figcaption><\/figure>\n<\/div>\n\n\n

You won’t hear the recording, but it will trigger notes as if you were performing.  There may be small differences in the notes — don’t worry too much about those.<\/p>\n\n\n\n

Do not change any imitone settings after making the recording!<\/strong>  We look at your settings to help us understand the problem.<\/p>\n\n\n\n

Step 3: send us the recording<\/h5>\n\n\n\n

Click the (i) button in the title-bar to go to the help & info screen<\/a>.<\/p>\n\n\n\n

From there, click the “send feedback” button.  Your audio will be automatically attached to the new message.<\/p>\n\n\n\n

Write at least a subject line in the message, describing the problem:<\/p>\n\n\n

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Press the “send feedback” button with at least a subject attached for us to be able to review your sample.<\/figcaption><\/figure>\n<\/div>\n\n\n

Adding your E-mail address is optional, but lets us contact you about solving the problem.
You can click “See Info” to view all the information attached to the message, including your recording.  Do this if you want to make sure no private information is sent.<\/p>\n\n\n\n

When you’re done writing the message:<\/p>\n\n\n\n