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Building a universal, human-friendly music interface. ...But first we have to fix the bugs!

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#1 2018-12-10 12:35:10

Registered: 2018-12-10

What makes refund requests acceptable?

Hello everyone. imitone caught my attention days ago and i want to buy it so much. But since there is no trial, i am unsure whether i really want to pay 25 bucks permanently.I checked this forum and the creator said refunds are possible if i contacted But my real question is this: I think this week i will buy imitone, but what are the requirements for a refund? I mean if i use it for like a week and then decide i don't want it, is it still eligible for refund?


#2 2018-12-17 16:46:49

From: Olympic Peninsula, WA
Registered: 2014-05-23

Re: What makes refund requests acceptable?

Hello — Pardon the slow reply.

Currently our refund policy is pretty liberal.  If we decide to cap the period for refund eligibility, it will probably be something like 30-60 days (after which payment processing for refunds becomes much more complicated).

The lack of a free trial is our way of keeping imitone to a smallish pool of early adopters for now.  The software is going to see some big improvements once our fourth phase of research concludes, and I'd rather see a reputation develop around that than what we have now.  Anyway, it's understandable that some early adopters are on the fence about a product they can't try out first.


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