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Building a universal, human-friendly music interface. ...But first we have to fix the bugs!
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#1 2018-12-10 12:35:10
- Mucoman
- Member
- Registered: 2018-12-10
What makes refund requests acceptable?
Hello everyone. imitone caught my attention days ago and i want to buy it so much. But since there is no trial, i am unsure whether i really want to pay 25 bucks permanently.I checked this forum and the creator said refunds are possible if i contacted support@imitone.com. But my real question is this: I think this week i will buy imitone, but what are the requirements for a refund? I mean if i use it for like a week and then decide i don't want it, is it still eligible for refund?
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#2 2018-12-17 16:46:49
Re: What makes refund requests acceptable?
Hello — Pardon the slow reply.
Currently our refund policy is pretty liberal. If we decide to cap the period for refund eligibility, it will probably be something like 30-60 days (after which payment processing for refunds becomes much more complicated).
The lack of a free trial is our way of keeping imitone to a smallish pool of early adopters for now. The software is going to see some big improvements once our fourth phase of research concludes, and I'd rather see a reputation develop around that than what we have now. Anyway, it's understandable that some early adopters are on the fence about a product they can't try out first.
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