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Building a universal, human-friendly music interface. ...But first we have to fix the bugs!

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#1 2019-07-02 21:39:04

Registered: 2019-04-09

Refund Request - ignored

With the lack of a trial I purchased and the product did not work the way I had anticipated.
I emailed a refund request on the same day I purchased more than a week ago and have not even had the courtesy of a reply.

How can I progress my refund request?

Thank you


#2 2019-07-06 13:54:13

From: Olympic Peninsula, WA
Registered: 2014-05-23

Re: Refund Request - ignored

Hello —

We've responded to you via E-mail.  Apologies for the slow turnaround; we are a small company and our team was offline for a while.  We're taking steps to prevent this from happening in the future.


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